Legal

Terms of Service

These terms explain the rules for using Service Opus websites, software, support, and related services.

Last updated: August 27, 2026

Welcome to Service Opus. These Terms of Service ("Terms"), together with any order form ("Order Form") that incorporates them (collectively, the "Agreement"), form a binding agreement between you and Service Opus ("Service Opus", "we", "us", or "our") regarding your use of our field service business-management platform, related mobile applications, customer portal, public website tools, support, and related technologies (collectively, the "Service").

By creating an account, affirmatively accepting these Terms, executing an Order Form that incorporates them, or using the Service, you accept the Agreement. If you act for a company or other legal entity ("Corporate Entity"), you represent that you have authority to bind it; in that case, "Customer", "you", and "your" refer to that Corporate Entity.

1. Account Registration and Eligibility

A. Accounts and Authorized Users

You must register for and maintain an active account with us to use the Service. You must provide accurate and complete information and promptly update it. Only your employees or contractors whom you authorize to access the Service using unique login credentials ("Authorized Users") may use your account. You are responsible for managing their access and activity and for protecting login credentials. You must promptly notify us of suspected unauthorized use or a security incident involving your account.

B. Eligibility

You must be at least the age of majority in the jurisdiction where you live (typically 18 or 19 years old) to use the Service. By entering into the Agreement, you represent and warrant that you meet this age requirement, have not been previously suspended or removed from the Service, and that your registration complies with all applicable laws.

C. Corporate Entities and Affiliates

If you are a Corporate Entity, you may allow Authorized Users working for your Affiliates (entities under common control) to use the Service under your subscription, provided they operate in the service of a single business. You remain fully liable for all acts and omissions of your Authorized Users and Affiliates. "Affiliate" means any entity that, directly or indirectly, controls, is controlled by, or is under common control with the subject entity.

2. Services and Licenses

A. Service License Grant

Subject to your compliance with the Agreement and payment of applicable fees after any free trial, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to: (i) access and use the Service for your internal business operations, and (ii) install and use object-code copies of our mobile applications ("Mobile Apps") on compatible devices that you own or control. Usage is limited to the employee seats included in your subscription or Order Form.

B. Beta and Early Access Features

From time to time, we may designate certain features or add-ons as "Preview," "Beta," "Evaluation," or "Early Access" ("Early Access Services"). Notwithstanding anything to the contrary, you may use Early Access Services solely for evaluation purposes. Early Access Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We may disable or discontinue Early Access Services at any time, for any reason, without notice.

C. Artificial Intelligence (AI Tools)

We may provide tools that utilize artificial intelligence, machine learning, or automated routing models ("AI Tools"). We make no warranties, express or implied, regarding the accuracy, completeness, or non-infringement of outputs generated by AI Tools. You are solely responsible for reviewing and verifying all AI-generated content (including pricing, customer messages, or schedules) before publishing or relying on it.

3. Support

Subject to your compliance with the Agreement, Service Opus provides standard technical support through the contact form or at [email protected]. Any response target displayed on the contact page is an operational target, not a guaranteed service level, unless an Order Form expressly states otherwise.

4. Fees and Payment

A. Billing and Payment Terms

Service Opus currently offers a three-month free trial without requiring a credit card. A paid subscription begins only after you choose to continue and authorize a payment method. Paid fees and the billing cadence are determined by the plan and disclosures presented when you subscribe or by an applicable Order Form. Fees are charged in U.S. Dollars and are non-refundable except where required by law or expressly stated in an Order Form. No minimum employee count applies unless an Order Form states one.

B. Price Adjustments

We reserve the right to determine and adjust pricing for the Service. For month-to-month subscriptions, we will provide at least thirty (30) days' advance notice of any price changes via email or direct notification within the Service. Price changes for fixed-term subscriptions will take effect upon renewal.

C. Taxes and Gateway Fees

You are responsible for applicable sales, use, excise, VAT, and similar taxes, excluding taxes based on our net income. Usage-based carrier, messaging, payment-processing, direct-mail, or optional gateway fees apply only when disclosed for an enabled feature. We will disclose fees we charge before they are incurred or charged to your authorized payment method.

D. Delinquent Accounts

Unpaid balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. If a payment remains overdue, we may suspend paid access after reasonable notice when practicable. You are responsible for reasonable collection costs permitted by law.

5. Term, Cancellation, and Termination

A. Subscription Term and Renewal

The Agreement begins when you accept it or execute an Order Form and remains in effect for the applicable subscription period. Month-to-month subscriptions renew for successive monthly terms until canceled. You may cancel at any time by using the contact form or emailing [email protected]; cancellation takes effect at the end of the current paid billing period. Fixed-term commitments, if any, are governed by the applicable Order Form.

B. Suspension

We may immediately suspend your access to the Service if: (i) you violate the Agreement; (ii) we detect activities that pose a security risk to us or other users; (iii) you introduce malicious code or cause network interference; or (iv) we suspect the Service is being used for illegal purposes. Access will be restored only when the issue is resolved to our satisfaction.

C. Fixed-Term Commitments

The public month-to-month plan does not require a long-term commitment. If you separately agree to a fixed term in an Order Form, that Order Form controls any early-termination obligations.

D. Customer Data and Export

"Customer Data" means electronic records, operational logs, job details, and customer information uploaded by you or your users. Upon termination, and for a period of sixty (60) days following the termination date ("Export Period"), we will make commercially reasonable efforts to provide Customer Data in an available portable electronic format, such as CSV, upon request. Reasonable fees may apply to custom exports or migration assistance and will be disclosed before work begins. After the Export Period, we have no obligation to maintain Customer Data and may delete it, except as legally required or retained in routine system backups.

6. Acceptable Use and Restrictions

You represent and warrant that you will comply with all applicable foreign, federal, state, and local laws when using the Service. You are solely responsible for obtaining any necessary consents and making required disclosures. Except as explicitly authorized in writing, you will not, and will not permit others to:

  • Use the Service for any illegal, harassing, threatening, or fraudulent purpose.
  • Infringe or misappropriate any third-party intellectual property or privacy rights.
  • Violate applicable communications or marketing rules, including CAN-SPAM, the Telephone Consumer Protection Act (TCPA), the FTC's Telemarketing Sales Rule, Canada's Anti-Spam Legislation (CASL), consent and opt-out requirements, calling-time restrictions, or do-not-call rules.
  • Enter card verification values, PINs, full magnetic-stripe data, or other payment data that the Service does not expressly request.
  • Use the Service for protected health information subject to HIPAA unless we have signed a written agreement, including a Business Associate Agreement when required, authorizing that use.
  • Knowingly collect personal information from children through the Service without the notices, consent, and other safeguards required by applicable law.
  • Reverse engineer, decompile, disassemble, scrape, or attempt to extract source code from the Service.
  • Interfere with security features, bypass access restrictions, or disrupt network performance.
  • Build a competitive product or service, copy layouts, or replicate core workflows.

7. Ownership and Intellectual Property

The Service, Mobile Apps, documentation, software, structures, and Service Opus branding are owned by Service Opus or its licensors. Except for the limited access rights granted in the Agreement, nothing transfers our intellectual property rights to you.

You retain your rights in Customer Data. You grant us and our service providers a limited, non-exclusive right to host, copy, process, transmit, and display Customer Data only as reasonably necessary to provide, secure, support, and improve the Service, comply with law, and operate integrations that you enable. Our handling of personal information is also governed by our Privacy Policy and any applicable data-processing agreement.

8. Feedback

If you submit feedback, suggestions, feature requests, or product reviews, you grant us an unrestricted, perpetual, royalty-free license to use, modify, and implement your suggestions without compensation or credit to you.

9. Confidentiality

Each party agrees to protect the other's non-public business information, technology, product plans, and non-public pricing terms ("Confidential Information") using the same degree of care it uses for its own similar information, but not less than reasonable care. Confidential Information may be disclosed to personnel, advisors, and service providers who need to know it and are bound by confidentiality obligations. It does not include information that is public without breach, already lawfully known, independently developed without use of the other party's information, or lawfully received from a third party. A party may make a legally required disclosure after providing advance notice when legally permitted.

10. Warranties and Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF MALICIOUS CODE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SERVICE OPUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. OUR CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SERVICE OPUS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12. Indemnity

You agree to defend, indemnify, and hold harmless Service Opus and its affiliates, directors, officers, employees, and agents from third-party claims, liabilities, damages, losses, and reasonable expenses arising from: (i) your Customer Data; (ii) your unlawful use of the Service; (iii) your material breach of the Agreement; or (iv) your violation of applicable law or third-party rights.

13. Dispute Resolution and Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES AND LIMITS THE AVAILABILITY OF JURY TRIALS AND CLASS PROCEEDINGS.

Before filing a claim, the complaining party must send a written description of the dispute and requested relief to the other party. For notices to Service Opus, email [email protected] with the subject “Legal dispute notice.” The parties will attempt in good faith to resolve the dispute for thirty (30) days after receipt.

If the dispute is not resolved, then, except for an individual small-claims action or a request for temporary or injunctive relief concerning unauthorized access or intellectual property, you and Service Opus agree to final, binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by one arbitrator and may proceed remotely unless the parties agree otherwise or the arbitrator determines that an in-person hearing is necessary. Judgment on the award may be entered in any court with jurisdiction.

Arbitration will take place only on an individual basis. Class arbitrations, class actions, consolidated actions, and representative actions are not permitted. To the extent a claim is subject to arbitration, each party waives the right to a jury trial.

14. Governing Law and Jurisdiction

To the extent applicable, the Federal Arbitration Act governs Section 13. Any governing-law or venue provision in an Order Form controls other disputes. If no Order Form specifies governing law or venue, applicable law and ordinary jurisdiction and venue rules determine them. Nothing in the Agreement limits non-waivable rights or remedies provided by applicable law.

15. Integrations and Third-Party Services

The Service supports integrations with third-party services such as QuickBooks Online, Xero, Stripe, and mapping providers. When you enable an integration, you instruct us to exchange relevant Customer Data with that provider as needed to operate it. We do not control third-party services and are not responsible for their availability or independent handling of data. Your use of an enabled integration is also governed by the provider's terms and privacy policy.

16. Mobile Application Distribution Channels

If you download a Mobile App from the Apple App Store or Google Play (each a "Distribution Channel"), you must also comply with that Distribution Channel's applicable terms. These Terms are between you and Service Opus, not the Distribution Channel. To the extent required by applicable store terms, Service Opus—not Apple or Google—is responsible for the Mobile App, its maintenance and support, and addressing claims concerning it. For an Apple-distributed Mobile App, Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

17. Miscellaneous

The Agreement, including these Terms and any applicable Order Form, is the entire agreement between you and Service Opus concerning the Service and supersedes prior statements on the same subject. If an Order Form conflicts with these Terms, the Order Form controls for that conflict. If a provision is unenforceable, it will be modified only as much as necessary or severed, and the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign the Agreement without our prior written consent, except in connection with a merger or sale of substantially all relevant assets if the successor assumes your obligations.

Changes to These Terms

We may update these Terms prospectively. We will post the revised Terms and update the “Last updated” date. For a material change affecting an active paid subscription, we will provide reasonable advance notice through email or the Service when practicable. Changes do not retroactively alter an Order Form unless the parties agree in writing.

18. Contact Information

For questions or notices regarding these Terms, please contact us at:

A. Service Opus Telephony and SMS Services

If you use calling, text messaging (SMS), or call-record features, you agree to pay disclosed carrier, per-message, or regulatory fees. You are responsible for determining and documenting the consent or other lawful basis required for each communication, honoring opt-outs and do-not-call requests, following calling-time and identification requirements, and providing legally required call-recording notices. The Service is not an emergency communications service and must not be used to contact 9-1-1 or other emergency services.

B. Service Opus Payments

Payment processing features are provided through Stripe. If you connect a Stripe account, your use of Stripe is subject to the Stripe Connected Account Agreement and incorporated Stripe Services Agreement. You are responsible for your goods and services, customer-facing payment terms, refunds, disputes, receipts, legally required notices, and the payment-security responsibilities applicable to your business. You must not enter card verification values, PINs, or full magnetic-stripe data into Service Opus fields that do not expressly request them.

C. Service Opus Marketing Pro

If you use marketing features, you represent that you may lawfully use the contact records and content in each campaign. You must use accurate sender information and non-deceptive content, include legally required identification and postal-address disclosures, provide a clear unsubscribe method when required, suppress recipients who opt out within the legally required period, and monitor vendors acting on your behalf.

D. Service Opus Fleet and GPS Tracking

If you enable location-aware features, including capturing a device location during a clock or field-work event, you must clearly tell affected employees and contractors what location data is collected, when it is collected, and how it is used. You are responsible for obtaining any consent and adopting any workplace policy required by employment, labor, and privacy law. Service Opus location records do not independently prove a person's identity or physical presence at a job site.