The Time Tracking system collects technician labor hours for payroll calculation and job costing. Accurate approvals ensure hours match dispatch records and payroll audits are completed on time.
Step-by-Step Walkthrough
Record Work Hours Mobile
Technicians log hours using the mobile app timer or tap Clock In/Out. Select the corresponding Job ID or Office Category.
Submit Weekly Timesheet
At the end of the week, go to My Timesheets. Review recorded hours, adjust notes, and tap Submit Weekly Timesheet.
Access the Approval Dashboard
Managers log into the office dashboard and click Time Tracking -> Approvals. Filter by employee, date range, or department.
Audit Entries Against Dispatch Schedules
The system flags entries that overlap or mismatch dispatch logs. Adjust times if necessary.
| Field | Requirement | Purpose / Details |
|---|---|---|
| Regular Hours | Required | Hours worked up to standard weekly limits. |
| Overtime Hours | Optional | Hours subject to overtime rates. |
Approve and Lock Entries
Check the checkbox next to verified timesheets and click Approve Timesheets. This locks the records and exports them for payroll.
Validation Rules
To keep operations reliable, Service Opus enforces the following rules for this workflow:
- Daily Limit Check: A warning triggers if regular hours exceed 16 hours in a single calendar day.
- No Overlapping Records: The system rejects entries that overlap in time.
What's Next?
Once you finish this task, continue with these related workflows:
Ready to try this workflow?
Use the walkthrough to evaluate the workflow, then test it in Service Opus with real scheduling, quoting, invoicing, and customer data.