Browse the field guide 48 workflows
Sales and Customer Intake

Build and Send a Profitable Quote

Turn requested work into a clear, priced proposal the customer can understand and the crew can deliver.

Usually handled by
Estimator, comfort advisor, or service manager
Working time
About 15 minutes
Related workspace
View quotes features
Start here Main menu → Quotes → New Quote

What good looks like

A version-controlled quote with accurate scope, price, exclusions, approval status, and customer delivery history.

Have these details ready

  • Customer, site, and decision-maker
  • Defined scope and known exclusions
  • Current labor, material, equipment, and subcontractor costs

Run the workflow

  1. Choose the customer and context

    Select the correct customer and site. Link the originating lead, service request, or job when this proposal belongs to existing work.

  2. Write field-ready scope

    Describe what will be furnished and performed, assumptions, and exclusions. Separate alternates so acceptance is unambiguous.

  3. Build the price

    Add labor, material, equipment, permits, subcontractors, discounts, tax, and allowances using current catalog items or clearly named custom lines.

  4. Check margin and approvals

    Review cost, selling price, margin, deposit plan, terms, and expiration. Submit internal approval when amount, discount, or margin crosses policy.

  5. Preview the document

    Check names, site, quantities, totals, terms, signature areas, and mobile readability before sending.

  6. Send and schedule follow-up

    Send the approved version through the supported customer channel, record delivery, and assign a follow-up date.

Check your work

Do not call the workflow complete until these statements are true.

  • The total matches the intended selling price
  • Required approval is complete
  • The customer received the correct version and follow-up is assigned

If something does not look right

Pricing changed after sending

Save a revised version, explain the change, and resend it. Keep the accepted history clear.

The customer wants choices

Present separate options with their own scope and price; avoid one total that hides what will be performed.

Keep the workflow moving

Put the process to work

Run the workflow with your own customers, crews, and pricebook.

Start a trial or review the connected feature workspace before setting up your team's process.