The Service Opus Mobile App supports full offline execution. Field technicians can view job assignments, capture photos, log time, and collect signatures in remote areas without cellular data connections.
Step-by-Step Walkthrough
Sync Agenda Before Leaving Connectivity
While connected to office Wi-Fi or cellular network, open the mobile app and click Sync Agenda. This caches your day's jobs, customer files, and parts catalog.
Operate in Offline Mode
When data is lost, a banner status reads 'Offline Mode'. You can still open job cards, read histories, and navigate schedules.
Record Field Data and Statuses
Update job status tags (En Route, Checked In, Complete), log inventory items used, fill out checklists, and type notes. Data is written to local storage.
Collect Offline Signatures
Present the signature pad to the customer. The app captures and cryptographically signs the digital signature, saving it locally.
Reconnect and Auto-Sync
Once you return to cellular coverage or Wi-Fi, open the app. The system automatically pushes queued updates and uploads images in the background.
Validation Rules
To keep operations reliable, Service Opus enforces the following rules for this workflow:
- Conflict Warning: If a job was modified on the dispatcher board while you were offline, the sync utility will flag a conflict and request manual review.
What's Next?
Once you finish this task, continue with these related workflows:
Ready to try this workflow?
Use the walkthrough to evaluate the workflow, then test it in Service Opus with real scheduling, quoting, invoicing, and customer data.